Surgery Telephone Lines are now open from 8am daily starting from 01/10/2024

Dear Patients, 

To improve telephone access for our patients, we are pleased to announce that surgery telephone lines are now open from 8am on all week days wef 01/10/2024.

Note - Surgery doors will still open from 08:30 am as normal.

Please ask our reception team for any queries regarding this.

Managment - Weatheroak Medical Practice

Upadate - Telephone triage system from Monday 25th September 2023

We would like to inform you of an important update regarding our services at Weatheroak Medical Practice which takes place from 25th September 2023.

As part of our commitment to providing the highest quality care, we will be implementing a telephone triage system which has been created by healthcare professionals, to ensure that all patient calls are effectively managed and directed to the most appropriate services, in accordance with NHS England guidance.

Telephone triage allows us to efficiently assess your medical needs and provide guidance on the next steps to take. Our experienced admin staff will ask you a series of questions to better understand your symptoms and concerns. Based on this information, they will then signpost you to the most suitable service, whether it is an appointment at our practice, a referral to clinical pharmacist, or advice on self-care or other services.

We understand that this change may feel unfamiliar, but please be assured that it is aimed at enhancing the quality and efficiency of our services. By utilizing telephone triage, we can allocate our resources effectively, reduce waiting times, and ensure that patients receive the appropriate care in a timely manner.

We kindly request your patience and cooperation. Our dedicated team will do their best to accommodate your needs and provide the necessary support and guidance.

Thank you for your understanding and cooperation as we strive to deliver the best possible care to all our patients. We value your trust and remain committed to your well-being.

Antibiotics are essential medicines to treat serious infections but they often used to treat illnesses, such as coughs, colds, earache and sore throats that can get better by themselves.

Taking antibiotics encourages bacteria that live inside you to become resistant. This means that antibiotics may not work when you really need them.  You can pass these resistant bacteria on to other people.

As antibiotic resistance increases the risk of performing common procedures such as caesarean sections,  hip replacements and cancer treatments could become life-threatening without effective antibiotics to ward off infections. Experts predict that in just over 30 years antibiotic resistance will kill more people worldwide than cancer and diabetes combined.

Please remember that taking antibiotics when you don’t need them may put you and your family at risk. It’s important that, when it comes to antibiotics, you always take your doctor, nurse or healthcare professional’s advice.

Antibiotic Guardian video

Keep Antibiotics Working video